BUSINESS TECH | Delta to launch first biometric terminal in the US
Delta Air Lines, in partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport (ATL) and the Transportation Security Administration (TSA), is launching the first biometric terminal in the United States at Maynard H. Jackson International Terminal (Terminal F) in Atlanta.
Beginning late this year, customers flying direct to an international destination have the option of using facial recognition technology from curb to gate, transforming the customer journey with a seamless travel experience through the airport.
This optional, end-to-end Delta Biometrics experience includes using facial recognition technology to:
· Check in at the self-service kiosks in the lobby
· Drop checked baggage at the counters in the lobby
· Serve as identification at the TSA checkpoint
· Board a flight at any gate in Terminal F
· And, go through CBP processing for international travelers arriving into the U.S.
“Launching the first biometric terminal in the U.S. at the world’s busiest airport means we’re bringing the future of flying to customers traveling around the globe,” said Gil West, Delta’s COO. “Customers have an expectation that experiences along their journey are easy and happen seamlessly — that’s what we’re aiming for by launching this technology across airport touch points.”
Delta employees’ input has been key to move facial recognition from testing to this full-scale launch — they’ve provided invaluable feedback on everything from the best camera angle for a successful scan to an added device enhancement that better facilitates face-to-face interactions with customers. Based on initial testing, the facial recognition option not only saves up to nine minutes per flight, but provides employees an opportunity to have more meaningful interactions with customers throughout the journey.
How it works
Customers flying direct to an international destination from Atlanta’s Terminal F wanting to use this option simply
1. Enter their passport information when prompted during online check-in.
o Forgot to enter passport information in advance? Don’t worry — this option will be available at the terminal after an initial passport scan and verification.
2. Click “Look” on the screen at the kiosk in the lobby, or approach the camera at the counter in the lobby, the TSA checkpoint or when boarding at the gate.
3. Breeze through once the green check mark flashes on the screen.
o Travelers will need to have their passports available and should always bring their passports when they travel internationally for use at other touch points during their trip.
And, if customers do not want to participate, they just proceed normally, as they’ve always done, through the airport.
Also at ATL Terminal F, customers can take advantage of industry-leading Computed Tomography (CT) scanners at two automated screening lanes, which are being installed in partnership with the TSA and the airport. This means travelers won’t have to take out electronics from their bags at the TSA checkpoint, further enabling a smooth travel experience.
“The expansion of biometrics and facial recognition throughout the airport environment represents the next generation of security identification technology,” said David Pekoske, TSA Administrator. “TSA is committed to working with great partners like Delta, ATL and CBP on developing and deploying new capabilities like these.”
The expansion of the facial recognition option with Delta Biometrics is a natural next step following CBP and Delta’s optional facial recognition boarding tests at ATL, Detroit Metropolitan Airport and John F. Kennedy International Airport over the past several years. In addition, Delta recently tested a self-service biometric bag drop at Minneapolis-Saint Paul International Airport for international customers. Delta has also tested biometric boarding at Ronald Reagan Washington National Airport, and has launched optional biometric check-in for all domestic Delta Sky Clubs, facilitated by Delta Biometrics Powered by CLEAR.
This launch leverages technology and software developed by NEC Corporation.