TELECOM | PLDT rolls out faster, easier way to report customer concerns online
With this new digital solution, customers no longer need to call the hotline, queue in physical stores, or wait for a response on social media.
Source: TechSabado file photo
PLDT Inc. customers now have a faster and easier way to request for support or to report service issues with the improved PLDT Home Support Page (www.pldthome.com/support). With this new digital solution, customers no longer need to call the hotline, queue in physical stores, or wait for a response on social media.
With just a few clicks, customers can easily inquire about their bills, request for after sales support, file complaints, or report service issues through this easy-to-understand feature of PLDT Home’s Support website. Customers also receive a confirmation email and regular status updates with guaranteed faster resolution.
“Through this new self-service channel, we hope to provide our customers with faster, easier, and more convenient ways to get help for their concerns without having to call the hotline or wait in line in our physical stores. This is part of our commitment to elevate the quality of service that we deliver to our customers through technology and innovation. This is an assurance to our customers that we are here to help,” said Jeanine Rubin, first vice president and head, Customer Experience Group at PLDT.
PLDT Home customers using this feature is as easy as 1,2,3:
1. Go to https://pldthome.com/support
2. Choose a service (Track Status, Pay Bill, Clarify Bill Charges, Make an Aftersales Request, Report a Contractor, Report a Service Issue)
3. Follow the instructions and be done.
repair are not easily reported for the use of AI. Problems are not tracked need report
technicians do not see reported repair unless reported but it is very hard to report due to AI use
it is hard to get in to your website for me to write this mail.
I have the last week been watching many finals from US OPEN in NewYork.
PLDT have actually destroyed most tennis , that have tried to watch between midnight and 4,00 am.
At this moment I am watching men,s final and it is boring because of buffering every 2 minutes.
I have checked your Internet speed and it is very low , both up and download. between 1,5 and 2,5 mpbs.
When will PLDT every 24 hours always keep the speed that I am paying for. It is now 2025 band you should be
able to deliver what people pay for like they do in USA and in Scandinavia. Lived in San Diego for 31 years and never
experienced any buffering ever. It is time for PLDT to start deliver what people pay for regardless of the time of the day.
STOP this BS and make your customers happy. As you alredy knows, people in general are not happy with PLDT.
Step up to the plate and deliver instead of playing games with people money….. Like they did in recent flood incidents all over Philippines. SHAMEFUL!