BUSINESS | AI autonomy will redefine tech, trust, workforce by 2025
The report, now in its 25th edition, finds that 69% of global executives believe AI’s rapid spread is forcing companies to rethink how they build and run systems.
Artificial intelligence is entering a new era of autonomy that could reshape how businesses develop technology, interact with customers, and manage their workforce, according to Accenture’s latest Technology Vision 2025 report.
The report, now in its 25th edition, finds that 69% of global executives believe AI’s rapid spread is forcing companies to rethink how they build and run systems. Beyond automation, AI is evolving into a digital partner capable of designing software, representing brands, and controlling machines in the physical world.
“Our 25th Technology Vision gives leaders a look into what’s ahead when AI continuously learns, acts autonomously with and on behalf of people, and pushes enterprises and the people who use it into new and exciting ways to continuously reinvent,” said Julie Sweet, chair and CEO of Accenture.
However, the report emphasizes that trust remains central to AI’s progress.
“Unlocking the benefits of AI will only be possible if leaders seize the opportunity to inject and develop trust in its performance and outcomes in a systematic manner so businesses and people can unlock AI’s incredible possibilities,” Sweet added.
According to the study, 77% of executives believe the full benefits of AI will only be realized when it’s built on a foundation of trust, and 81% agree that trust strategies must evolve alongside technology strategies.
Karthik Narain, Accenture’s group chief executive for Technology and CTO, said AI marks a “generational moment of transition.”
“Conventional technologies supported pre-determined business needs. The autonomy created by these generalized AI systems can help organizations be more dynamic and intention-driven than ever,” Narain said. “It will allow leaders to rethink how digital systems are designed, how people work, and reinvent how they create products and interact with customers. But trust underpins it all.”
Among the report’s findings:
Generative AI is changing software development, turning coders into system designers. Platforms like Accenture’s GenWizard and SynOps use prebuilt AI agents to streamline business operations.
While 80% of executives worry that AI tools like chatbots could make all brand voices sound alike, 77% believe companies can stand out by embedding brand culture and values into AI interactions.
AI-powered general-purpose robots will begin learning tasks quickly, making them valuable in sectors like logistics. Accenture is working with KION Group and NVIDIA to improve warehouse robotics.
Human-AI collaboration is forming a feedback loop that improves both users and systems. Accenture launched a Generative AI Scholars Program with Stanford Online to train clients in AI use.
A large majority (80%) of business leaders believe it’s critical to foster a healthy relationship between people and AI, starting with transparency and employee involvement.
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