TELECOM | Globe at Home launches #WiFiSolutions

Customer care hub to help solve WiFi issues and manage broadband account.

Source: Globe

Now that Filipinos rely on the internet more than ever in this prolonged period of work-from-home and distance learning, it pays to keep the home connected— and to know what to do when it isn’t. To prepare every subscriber for this new online normal, Globe is launching #WifiSolutions, a new online hub for getting the most out of a Globe At Home subscription, via glbe.co/wifisolutions.

Globe at Home #WifiSolutions contains user guides to educate and help customers solve WiFi issues and manage their broadband account. From understanding the lights on the modem all the way to setting up a mesh network, the new portal from Globe At Home gives you practical knowledge to keep the internet experience smooth at home.

Key features of the online help hub include: Maximizing customer’s WiFi; booking and tracking repairs; DIY troubleshooting; managing account; pay bills; upgrading plan.

Aside from tips and tricks to boost WiFi signal and speed, the new online help hub also includes a troubleshooting section that eliminates the need to call for quick fixes. But if the situation calls for it, the support section makes it easy to book an appointment and track repairs. It’s not just troubleshooting, however. The site also has sections for managing your Globe At Home account, with features that let you monitor usage, pay bills, and upgrade your plan to suit every need.

“We want to make sure that we are able to improve our customer care, especially now that connectivity plays a bigger role in daily life,” says Barbie Dapul, vice president for Marketing of Globe At Home. “We established #WiFiSolutions to expand our channels for customer assistance, as well as equip our customers’ knowledge to improve their WiFi experience at home.”

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