TELECOM | PLDT customers impacted by Odette receive bill rebates, as Smart customers get calamity load assistance

Impacted customers in Visayas and Mindanao will not be required to pay for any service fees incurred during the days they experienced connectivity disruptions during typhoon Odette.

Typhoon satellite image

In the wake of connectivity disruptions brought on by typhoon Odette, PLDT is giving bill rebates and its wireless unit Smart is crediting calamity load assistance to severely affected customers in Visayas and Mindanao.

“Impacted customers in Visayas and Mindanao will not be required to pay for any service fees incurred during the days they experienced connectivity disruptions during typhoon Odette,” said Cathy Yap-Yang, first vice president and group head, Corporate Communications, PLDT and Smart. “Furthermore, there will be no disconnection of service due to non-payment until January next year, and the rebate that we will credit will be reflected in our customers’ January/February 2022 billing.”

The move is part of PLDT group’s efforts to make it easier for severely affected customers to get back on their feet following the onslaught of Odette. PLDT customers eligible to receive bill rebates will be notified via SMS. Smart is currently giving calamity load assistance to those most severely impacted in Visayas and Mindanao. Smart is also providing free calls and charging services to keep them connected during restoration works in the network.

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