SUITECONNECT | NetSuite rolls out ‘Field Service Management’ in PH, Singapore
The new tool is designed to replace the usual paperwork and spreadsheets with a mobile app and real-time data synced directly to NetSuite.
Oracle NetSuite has launched a new Field Service Management solution for businesses in Singapore and the Philippines, aiming to make life easier for teams handling repairs, installations, and maintenance work in the field.
The new tool is designed to replace the usual paperwork and spreadsheets with a mobile app and real-time data synced directly to NetSuite. It helps companies manage job scheduling, asset tracking, inventory, and billing—all from one system.
“Manual workflows can negatively impact the performance of any organization that is delivering service in the field,” said Gary Wiessinger, senior vice president of application development at Oracle NetSuite. “By automating key field service processes and enhancing visibility across operations, NetSuite Field Service Management will help our customers in Singapore and the Philippines reduce costs, increase productivity, and ultimately improve customer satisfaction and loyalty.”
Technicians get access to job details and customer info through their phones or tablets, while dispatchers can assign tasks based on who’s nearby and has the right skills. The system also tracks parts used during the job, updates inventory in real time, and automatically generates invoices when the work is done.
The idea is to give field teams and office staff a shared view of what’s happening—cutting back on delays, missed jobs, and inventory headaches.
It’s part of a broader push by NetSuite to bring more localized, connected tools to businesses in Southeast Asia.
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