BUSINESS TECH | Zoom launches ZoomMate AI teammate for workplace automation
The new platform builds on Zoom’s “system of action” strategy introduced earlier this year, aiming to reduce the need for employees to switch between multiple applications after meetings.
Zoom Communications has launched ZoomMate, a new artificial intelligence (AI) teammate designed to help organizations turn workplace conversations into completed tasks by connecting meetings with enterprise applications and business workflows.
Announced in June, ZoomMate combines AI-powered search, workflow automation, content generation, and integrations with enterprise platforms including Salesforce, Jira, Slack, ServiceNow, Google Workspace, Microsoft 365, and Workday.
The new platform builds on Zoom’s “system of action” strategy introduced earlier this year, aiming to reduce the need for employees to switch between multiple applications after meetings.
According to Zoom, ZoomMate can search across meeting transcripts, enterprise documents, and connected business systems to retrieve project information, customer records, support tickets, and internal knowledge. It also automates follow-up actions such as scheduling meetings, updating records, creating tasks, drafting customer communications, and triggering onboarding or support workflows.
The platform can also generate presentations, documents, spreadsheets, reports, and project plans using meeting discussions and enterprise data. Zoom said these deliverables can be updated automatically as decisions evolve.
“What drew me to Zoom was a simple truth: no other company sits where Zoom sits — at the center of every conversation where work decisions get made,” said Russell Dicker, Zoom chief product officer.
“ZoomMate is built on this insight. Before, during, and after the meeting, ZoomMate connects what was decided to what needs to happen next across every system where your work lives,” he added.
Industry analyst Melody Brue, vice president and principal analyst at Moor Insights & Strategy, said organizations are increasingly looking for AI systems that connect business data and workflows rather than operating as standalone assistants.
“Many AI offerings operate on the edges of work, with limited access to the real-time context affecting decisions,” Brue said. “ZoomMate approaches this differently because it sits inside the conversations where those decisions unfold.”
Zoom said knowledge workers can use ZoomMate to gather information from Google Docs, Jira, Slack, Google Drive, and SharePoint before meetings, while sales teams can retrieve Salesforce account data, update opportunities, and draft proposals after customer calls.
Engineering teams can use the platform to organize project plans from meeting discussions, while HR departments can automate employee onboarding and answer policy questions using connected knowledge bases.
ZoomMate is now available to online and direct customers in North America starting at $20 per user per month, with AI credits included. The company said availability in additional regions, including Europe, the Middle East, Africa, and Asia-Pacific, is planned later this year.
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