Banking customer experience (CX) innovator Bank-Genie bagged multiple awards highlighting its incredible achievement in driving excellence and innovation in banking technology.
Bank-Genie took home the Silver Award under the “CX Vendor Excellence” category in the 2020 CX Asia Excellence Awards through an online event emanating from Singapore in September, apart from receiving honorary mentions for “Best Use of CX Technology” and “Best Digital Experience.” CX Asia Excellence Awards is on its sixth year recognizing the highest level of achievement in Customer Experience across Asia, as part of region-wide Customer Experience Asia Week 2020 event.
UnionBank also awarded Bank-Genie the distinction of offering the “Best Digital Upgrade” for its major contribution to the bank’s colossal triumph as the “Best Digital Bank in the Philippines” at the Asset Triple A Awards 2020.
This comes amidst challenging times affecting the financial industry worldwide gripped with the COVID-19 pandemic. As such, Bank-Genie lived up to its mission of delivering excellence and innovation in customer experience that allowed banks to respond to the times and achieve resiliency in this unprecedented era.
“Bank-Genie continues to build both an experience-focused approach and an inclusion driven purpose to develop better, accurate and thoughtful technology for banks to better connect with their customers meaningfully and improve both efficiencies and effectiveness,” said Ragunandhan Senthil Kumar, CTO and Co-Founder, Bank-Genie.
As such, digital transformation is key to impacting and growing in the financial industry, and partnerships with technology providers is crucial in implementing such migration.
“Bank-Genie recognizes the value of partnerships, their trust and support, in transforming the digital journeys of banks,” added Kumar.
For more information on how Bank-Genie can kickstart your bank’s digital journey, please visit bank-genie.com