GADGETS | Samsung introduces door-to-door service, proactive care
Samsung revolutionizes customer care with door-to-door pickup service within the NCR region, saving customers valuable time.
Source: Samsung Philippines
In an era dominated by digital advancements, Samsung takes customer care to a new level by introducing innovative services, ensuring convenience and extended support for Galaxy phones and appliances. The initiative aims to provide hassle-free solutions for device-related issues, offering customers a seamless experience.
Key features of Samsung Customer Care:
Door-to-Door Service
Samsung introduces a door-to-door Pickup Service within the NCR region, saving customers valuable time.
Service partners pick up the device at the customer’s preferred time and address, repair it at an authorized service center, and deliver it back post-repair.
Galaxy TechVan, another customer service solution, travels across cities, offering assistance to Galaxy users in various locations.
Proactive Care for Samsung Air Conditioners
Recognizing the significance of air conditioning in a tropical country like the Philippines, Samsung launches Proactive Care for air conditioners.
The service includes automatic reminders for air conditioning inspections and assistance in scheduling appointments for routine maintenance and cleaning through Samsung Authorized Service Centers nationwide.
Multichannel Customer Support
Customers can reach out to Samsung’s customer service representatives 24/7 through the hotline.
For mobile device care, customers can dial #GALAXY [#425299] toll-free on all networks, accessible seven days a week.
Dedicated hotlines are available for TV, Audio & Digital Appliances: 1-800-10-726-7864 (PLDT Toll-Free), 1-800-8-726-7864 (Globe Toll-Free), or (02) 8-422-2111 (Standard Landline), from 8:00 AM to 8:00 PM daily.
Samsung offers Visual Support for home appliances, allowing customers to show problems via video call to receive real-time solutions.
Remote Service enables Samsung experts to remotely access mobile phones or TVs for issue diagnosis and resolution.
Samsung Membership
Purchasers of Samsung devices or appliances qualify for Samsung Membership, offering exclusive perks.
The Samsung Members app provides access to a fan community, insider tips, customer assistance, and rewards points for every purchase on the Samsung Online Store.
Samsung Concierge for Galaxy Z or S Series Users
Galaxy Z or S series mobile users gain exclusive access to Samsung Concierge.
The service offers help with configuration, diagnostics, and repairs via a dedicated toll-free hotline, reducing waiting times at service centers.
Enhancing Customer Experience
Samsung encourages customers to maximize the benefits of its customer care services, ensuring a seamless and enjoyable experience with Samsung devices and appliances. For detailed information on Samsung Customer Care, visit Samsung Support.
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