BUSINESS TECH | PLDT Global taps Qualtrics to level up customer experience

AI-powered solutions to improve customer service.

Source: PLDT Global

PLDT Global Corporation (PGC) has selected Qualtrics CustomerXM to help level up its customer experience and improve services for millions of its clients worldwide.

Through this partnership, PGC, the international arm of the Philippines’ largest integrated telco PLDT, will be employing Qualtrics’ industry leading CX platform to better understand customer sentiment and insights, and, in turn, take actions that can address their needs. The platform will also enable PGC to automate workflows to resolve or escalate customer issues in real time.

“Our global customer base has diverse needs, which is why the capabilities provided by Qualtrics are central to PGC’s commitment to bring innovative, world-class services to our individual and enterprise customers all over the world,” said Lea Garcia, vice president for Experience at PGC. “We will be able to listen closely to the needs of our customers and rapidly respond, which will ensure PGC continually brings to market the products and services our customers want and deserve.”

“Being able to listen, understand, and rapidly act on the changing needs of your customers is a key competitive advantage. By standardizing its CX program with Qualtrics, PGC is well placed to unlock critical insights enabling the company to continually design and improve customer experiences that drive business outcomes,” said Mao Gen Foo, head of Southeast Asia at Qualtrics.

This is among many strategic partnerships forged with international leaders in technology and digital connectivity, bearing witness to PGC’s commitment to bring best-in-class services to businesses the world over.

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