TELECOM | PLDT, Smart ramp up commitment to elevate customer experience in Davao
PLDT Inc. (PLDT) and its wireless arm Smart Communications (Smart) recently brought their ‘Customer Experience (CX) Congress on the Road’...
CX
COMMUNITY | Fastest, most reliable network powers PLDT, Smart’s customer obsession journey
Recognizing that network services are a crucial part of customer centricity, PLDT and its wireless unit Smart Communications, Inc. held...
PLDT, Smart roll out nationwide Customer Experience caravan
As part of their commitment to elevate customer centricity, PLDT Inc. (PLDT) and its wireless unit Smart Communications, Inc. (Smart)...
BUSINESS TECH | Filipino consumers still prefer human support, but automated CX on the rise
Digital transformation acted as a springboard across several industries, especially in commerce where digital touchpoints emerged. This trend was only...
BUSINESS TECH | PLDT Global taps Qualtrics to level up customer experience
PLDT Global Corporation (PGC) has selected Qualtrics CustomerXM to help level up its customer experience and improve services for millions...