BUSINESS | Teleperformance rolls out cloud campus, WFH solution

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The TP Cloud Campus solution comes at a time of disruption when companies demand fresh solutions to support their digital operations.

Source: Teleperformance

Teleperformance Philippines has launched the Cloud Campus Jeepney, a mobile cloud-enabled workstation that offers a fully connected work-at-home experience so employees can work and stay online while on the road.

The TP Cloud Campus solution comes at a time of disruption when companies demand fresh solutions to support their digital operations.

The Cloud Campus Jeepney offers the digital capabilities of the TP Cloud Campus solutions. The Jeepney was introduced and parked at the Sunlife Amphitheater until March 6 before roving around Metro Manila.

Launched in early 2021, the Cloud Campus solution is a global operating model of a Teleperformance workstation. With this platform, brand leaders can expand their business and deliver high-quality customer experiences through Teleperformance cloud-centric solutions.

Home-based interaction experts can work from anywhere and remain connected to their Teleperformance team through the Cloud Campus hubs. Employees stay engaged and connected, while maintaining operational efficiency using the innovative connection features of hubs.

There are two main Teleperformance Cloud Campus hubs located at TP Fairview in Quezon City and at TP Aura in Taguig City. Multiple smaller kiosks are available to serve as operational command centers of virtual teams.

“TP Cloud Campus enables Teleperformance Philippines to connect people with their favorite brands around the world 24/7,” said Joey Marquez, chief operations officer, Teleperformance Philippines. “Designed to harmonize onsite and remote work environments, TP Cloud Campus encompasses virtual talent acquisition, training, learning and development, quality control, data security, as well as workforce performance management.”

Source: Teleperformance

The Teleperformance “Campus Culture” supports the employee’s physical and mental well-being, assisted by Technology, Analytics, and Process Excellence (TAP) solutions that harness human insights, fun, teamwork, friendly competition, and continuous learning.

It includes solutions such as training simulations, gamification, operational remote management platforms and collaboration platforms, for optimized virtual training rooms, digital whiteboards and wallboards to generate real-time productivity, performance, workload technology monitoring reports, and chat bot TP Digital Floorwalker, built with machine learning and analytics in order to enable first call resolutions and reduced average handling time.

For clients and partners, the TP Cloud Campus and TAP engines provide high-tech, high-touch solutions custom built on people’s interaction history and sentiments.

Data security is a crucial service offering so the company keeps information safe and confidential through data storage in remote environments to ensure that no client or customer data is stored locally.

Multiple layers of security are used including PCI-certified architecture, multi-factor authentication, device lockdown, and TP Protect, an integrated data security solution for real-time monitoring and alerts against fraudulent activities.

“It is energizing to witness and now be at the helm of an organization driving digital business and transformation solutions,” said Marquez. “Guided by our core values (of integrity, respect, professionalism, innovation, and commitment), we will continue to build career opportunities for people so they can work wherever they live, and live wherever they love.”

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