BUSINESS | Maya links worker financial health to IT-BPM competitiveness

Financial well-being is becoming part of the competitiveness agenda for the Philippine information technology and business process management (IT-BPM) sector as employers look to connect digital payroll with savings and responsible credit, Maya Bank President Angelo Madrid said.

Speaking at the International IT-BPM Summit 2026, Madrid said investments in workforce skills and technology should be accompanied by financial services that help employees manage everyday expenses, build savings and prepare for emergencies.

The IT and Business Process Association of the Philippines (IBPAP) reported that the sector supported 1.9 million workers and generated more than $40.3 billion in revenue in 2025, contributing 8% to national GDP.

“Filipino workers who help customers around the world manage their finances should also have the tools to build financial security for themselves,” Madrid said. “We are working with employers to connect salary payments with savings tools and credit suited to workers’ needs and ability to repay, helping them manage everyday expenses and prepare for emergencies.”

Maya said it is working with IBPAP and business process outsourcing companies to expand employees’ access to financial services while modernizing payroll, disbursement and reimbursement processes.

Through Maya Business, employers can send salaries and other employee payouts digitally. The company said the system can reduce manual and administrative work, particularly for companies operating across multiple sites and around the clock, while providing visibility over employee payouts.

Employees can receive and manage their pay through the Maya app, which also provides access to banking services. Maya Savings, Personal Goals and Time Deposit Plus allow users to set aside money, while credit products are available to eligible customers subject to assessment.

“The opportunity is to make payroll more efficient for employers while helping employees manage their money beyond payday,” Madrid said. “Progress should mean more businesses using digital financial tools and more employees able to save, meet their obligations and prepare for unexpected expenses.”

Madrid also said the sector’s shift toward higher-value financial services work requires teams that combine financial expertise, technology and sound judgment.

Maya said it develops and manages its core technology in-house and uses artificial intelligence in credit assessment, fraud prevention, personalization and operations.

“Our strength in global finance should also be reflected in the financial health of the businesses and people delivering it,” Madrid said.

Full disclosure: All news articles published on the TechSabado website are written by human journalists, unless otherwise specified. Final text editing is also performed by human editors, with artificial intelligence (AI) used only to assist with additional grammar and style guide corrections..

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